Privacy Policy

We collect information you provide directly to us, such as your name, phone number, email address, appointment preferences, and any details you include in a form or message. We also collect limited technical information from your device, such as browser type and pages visited, to keep the site secure and working properly.

We use information to schedule and confirm appointments, respond to questions, provide and improve patient care and communications, meet legal and recordkeeping obligations, and maintain the security of our systems.

We do not sell or rent personal information. We may share information with trusted service providers who help us operate the practice, website, and communications systems, but only as necessary for them to perform those services on our behalf, or where disclosure is required or permitted by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except service providers necessary to operate the messaging service.

This section describes how Hi-Fidelity Dental handles information related to our SMS (text messaging) service.

Information collected through SMS. When you opt in to text messages from Hi-Fidelity Dental, we may collect your mobile phone number, your opt-in and consent records, message history and content of messages exchanged with our practice, information you voluntarily provide in a text message, and related communication data such as timestamps and delivery status.

How SMS information is used. We use this information to provide, maintain, support, and improve patient communications, including appointment scheduling, confirmations and reminders, follow-up and care-related messages, billing or account updates, and, where separately consented to, promotional communications.

Service providers. SMS information may be processed by service providers only as necessary to provide the messaging service on our behalf. Hi-Fidelity Dental does not sell or rent personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers necessary to operate the messaging service.

Safeguards. We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure.

Retention. Information may be retained as long as necessary for legitimate business purposes, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

Children. Our SMS service is not intended for children under 13, and we do not knowingly collect information from children under 13 through the messaging service.

Transmission security. Text messages travel through third-party telecommunications infrastructure that we do not control. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

You may opt out of text messages at any time by replying STOP, or reply HELP for assistance. See our SMS Terms & Conditions for full details.

You may ask us to update or correct your information, or opt out of certain communications, by contacting our office using the details below.